Hyderabad: Jitender, IPS, Director General of Police, presented ‘Appreciation Certificates’ to the best performers from the Telangana Police Department based on feedback collected by the Citizen Feedback Centre for the last month. Recognition was given to the Top 10 Police Stations/SHOs, Top 5 Reception Officers, and Top 5 Enquiry Officers, based on feedback from 2,116 citizens.
The Citizen Feedback Centre, operating under the CID, plays a key role in enhancing police efficiency and accountability. It collects feedback from citizens through various platforms like the Petition Management System, Verifast Passport data, e-Challan data, and FIR data using an Automated Calling App. Based on this feedback, officers are rated and ranked, improving police-public interactions.
At the event, Dr. Jitender announced new features, including QR code and SMS-based feedback systems, to further streamline feedback collection. The DGP emphasized the importance of the feedback system in continuously improving police services and commended the Citizen Feedback Team, led by Additional DGP (L&O) Mahesh M.Bhagwat IPS, Srinivas, SP-COE, CID, and Sita Reddy, DSP, COE-CID, for their efforts under the supervision of DG CID Shikha Goel, IPS.
